The company SG&B Srl is located in Caerano San Marco (TV) in via Montello, 73, and is registered at the Treviso Chamber of Commerce in the ordinary section REA TV 154718 on 19/02/1996 with the following tax code and VAT number: 01410380263 (capital social security paid € 100,000.00).
On this page you will find our general terms and conditions that define the terms and conditions that apply as the customer purchases through our site. We are available for all the clarifications you will need with our contact details indicated in the CONTACTS section.
Our e-mail, firstname.lastname@example.org, is the fastest way to receive the answer you want.
Mikasa.it is the official website of SG&B Srl, Official and Exclusive Distributor of Mikasa products for the markets of Italy and Croatia.
You can access our site without any type of registration to search for information on our business, product details, the retailer closest to you.
You can deactivate your account, requesting cancellation or interrupting the use of the service at any time, through the interface of mikasa.it or by contacting SG&B Srl.
In case of failure to comply with these terms, we reserve the right to suspend or terminate the account at any time and without notice.
How old are you? If you are under 18, you can only make purchases with the assistance of a parent or legal guardian. If more than 18, you can go wild with shopping. Under 13 can't use the e-commerce part of our site.
IN YOUR CART FOR SEVEN DAYS
The items selected and included in your cart will be saved for 7 days. Saving in the cart is not the same as a reservation in your name. Until you complete the purchase with the payment, the product you have chosen may be sold to others.
Each order constitutes an offer for the purchase of products.
Your offer will be completed when you have selected the products and checked out, after having checked, and eventually modified, all the information contained in the order summary. The order is made by confirming the order and is subject to payment of the price, taxes and shipping costs and payment on the order form.
Later you will receive two emails. The first will be the confirmation of receipt of the order. This email does not constitute an acceptance of the order, but only an acknowledgment of receipt. After verifying that the products within the order are in stock, we will send the second mail with the notification of the shipment.
If you need help to complete your order or simply need a clarification on our terms of sale do not hesitate to contact us at 0423.6577 or via email at: email@example.com
OUR COMMITMENT IS MAXIMUM
SG&B Srl adopts all the necessary precautions so that the prices and other information on the products on our site are always correct and updated. Despite our commitment, products with incorrect descriptions or prices may appear on the site. In the event of an error related to the goods included in the order, we will refuse the order and send a communication to the e-mail address provided by the customer.
The presence of any product on the mikasa.it does not imply or guarantee that this product is available when the customer wishes to place an order. Confirmation of availability is confirmed only by e-mail accepting the order and notification of the shipment.
The information relating to the products presented on our site (such as prices, descriptions or information on availability) can be changed by SG&B Srl at any time. No changes will be made to the price, availability or description of any product after our accepting e-mail.
PRICES AND PAYMENTS
SG&B Srl has the right to vary the prices of products present on its website at any time. The price of the goods included in an order will NEVER be changed after accepting it.
Your order will be sent with standard shipping only after receiving payment of your order. For orders of a total value equal to or greater than € 59.90 applied any discounts or promotions, shipping costs will be charged to SG&B Srl. For orders below € 59.90 shipping costs for Italy amount to € 10.00.
For deliveries we rely on the main national couriers (BRT, TNT).
Delivery takes between 2 and 4 working days. Orders are processed on weekdays from Monday to Friday. For orders placed from Monday to Friday before 14.00, they are normally shipped within 1-3 working days.
For orders placed between 14 Friday and Sunday, delivery will not take place before the following Wednesday.
Remember to always report if you want to receive your package at a different address than the one indicated for billing. This possibility is valid only for shipments to Italy.
From the moment we process your order you will be able to follow its path at any time. To do so, follow the link indicated in the shipment confirmation email.
In case of failure to collect within the deadline set by the courier, the products will be returned to SG&B which will reimburse the price of the products but not the shipping costs. SG&B is not responsible for errors in delivery due to inaccuracies or incompleteness in completing the purchase order, for any damage occurred to products after delivery to the courier or for delays in delivery to the latter attributable.
RIGHT OF CANCELLATION
Rethinking on a purchase made or cancel an order is your right. You can exercise it with no penalty if the item you ordered have not been customized and if you have complied with the following conditions.
You can exercise the right to cancel (in accordance with Italian law D Lgs 22/05/09 n.185 customer protection for long distance contracts) within 14 working days from the day on which you acquired physical possession of the items contained in your order by sending the form contained in your package or downloadable from the download section of the mikasa.it website to firstname.lastname@example.org or by fax to 0423.650710.It is not necessary to indicate the reasons why you want to cancel the order, but if you explain the reasons you will help us to improve our products.
In order to get refund, you must return the items in the order and send back to SG&B Srl (after receiving the appropriate indications from the Customer Care). From the moment of receipt of the goods, we request the commitment to preserve and store the received products with the utmost care and diligence, keeping them intact together with the original packaging. After communicating your wish to exercise the right of to cancel, you will have 14 days to send the items. The costs for the return are at your expense and you can choose whether to ship by your courier or use our PICK UP service. The PICK UP service will cost you € 8.00 and will be deducted from the refund you will receive.
In this second case, after having agreed with you the time of picking, we will send you the transport documents by e-mail. Once the products have been received, after having carried out the necessary checks, SG&B Srl will process the refund procedures using the same payment method.
LIMITATIONS ON THE RIGHT OF CANCELLATION
Damaged goods, or goods used in any way other than what is strictly necessary to establish their nature, characteristics and functioning, will not be replaced or refunded. The Customer shall place a copy of the delivery receipt in the package when returning the goods.
The right of cancellation does not apply to: goods that were made to the consumer’s specifications or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and do not lend themselves to be returned for hygienic reasons or are related to health protection and were unsealed after delivery.
GUARANTEES MADE BY SG&B
You have the right to guarantee the conformity of the products and services purchased. The guarantee has a duration of 24 months from the delivery of the goods and the lack of conformity must be notified within 2 months of discovery.
To exercise the right to guarantee, please write an email to email@example.com indicating the order number and an accurate description of the defect (we recommend photographic material be attached).
We will evaluate all the items submitted and after the checks carried out we will send you our reply. In case of defective product, after receiving it we will repair or replace it.
GUARANTEE PROVIDED BY THE CUSTOMER
As a Costumer of our products you assume all responsibility, taking SG&B Srl unharmed from any prejudicial consequences, and guarantee that your data provided upon acceptance of these general conditions of sale, correspond to truth and allow us to identify your real identity. It is also necessary that you provide us with a valid e-mail address in order to allow us to forward order confirmations and any communication.
The Client accepts that the notification and communications concerning all online services (including those relating to purchase orders) are carried out by SG&B Srl in electronic format e-mail (e-mail) and through Web service and hereby recognizes the full validity and expressly renounces to disclaim the content of the declarations sent and / or received in electronic format.
LIMITATIONS OF RESPONSIBILITY
SG&B Srl declines any responsibility for malfunctions, interruptions of services, degradation of services are due or not due to force majeure or unforeseeable circumstances, when they are not directly imputable to the SG&B fault or neglicence
For all e-commerce activities on mikasa.it, the laws of the Italian State applies exclusively. Pursuant to articles 1341 and 1342 C.C. the Customer declares that he/she has read and accepts what is written in the general conditions of sale on the mikasa website and in particular: right to cancel, limitations on the right to cancel, guarantee given by SG&B Srl, guarantee given by the Customer, validity communication, limitations of responsability, privacy and data processing